Healthcare As A Service (HaaS)
“As a Service, or XaaS (Anything as a Service) offerings provide endpoints for customers/consumers to interface with which are usually API driven, but can commonly be controlled via a web console in a user's web browser”
We are surrounded by XaaS offerings, without even realising it.
The rapid evolution of contemporary society is remarkable. Megatrends that originated in the early 2000s have reached a level of maturity that permeates various dimensions of our existence. The ubiquitous presence of smartphones, which serve as sophisticated computing devices, alongside the extensive utilization of the internet for essential daily activities—such as banking, shopping, insurance, and government services—highlights the prevalence of XaaS (Everything as a Service) solutions. Companies like Netflix, PayPal, and Spotify have profoundly transformed their respective sectors, demonstrating the significant impact of these innovations.
Synergy Research estimate the enterprise XaaS revenue passed $560 billion in 2022 and reach $3,200 billion by 2030 at a CAGR approaching 25%. Gartner projected the cloud services industry to expand exponentially through 2022 with revenue touching $143 billion. By 2023 86% of businesses are forecast to run entirely on XaaS, utilising the undoubted benefits of scalability, centralised security and cost savings.
The challenges presented by the COVID-19 pandemic necessitated a transition to remote work arrangements, significantly enhancing the demand for the XaaS delivery model across various industries. Concurrently, the increase in cyber threats during this period compelled organizations to adopt comprehensive as-a-service solutions. The proliferation of COVID-related phishing attacks and scams has been linked to a rise in distributed denial of service (DDoS) attacks and ransomware incidents, highlighting the urgent need for robust cybersecurity measures.
The healthcare sector, particularly in the context of secondary care delivered by hospitals, stands at a pivotal juncture for digital transformation. The NHS has made commendable advancements, with numerous services now accessible online, a transition hastened by the exigencies of the pandemic. Nevertheless, as we progress through 2023, the current patient experience remains significantly below the high standards we have come to anticipate. There is a legitimate concern that, given the suboptimal nature of virtual consultations, many clinicians may default to traditional face-to-face interactions. However, in light of the substantial patient backlog, is this a practical solution moving forward?
OX.DH is at the very forefront of this trend, offering Healthcare as a Service through a comprehensive suite of fully cloud based solutions, based on a proven technology stack, underpinned by Microsoft technology (the world’s largest SaaS provider).
Our horizontal components (OX Waiting Room, OX Patient Consent, OX. Patient Referral) provide incremental improvements to existing services. These serve as stepping stones to strategic healthcare digitalization that form part of our vertical pathways (OX. Assisted Reproduction, OX. General Practice, OX. Virtual Pharmacy, OX. Clinical Pathology). Hospitals can choose to start to build out HaaS services horizontally by service or vertically by clinical specialism, knowing that eventually it will join together. Our commitment to open standards encourages integration across the healthcare ecosystem to achieve better outcomes.
The ability to build on legacy systems using Open APIs allows healthcare providers to leverage the ROI of their existing software and process investments but accessed through a modern, digital interface. These also provide a platform for the future, so that when legacy systems reach the end of their functionality rather than the painful process of re-platforming for users, the interface evolves naturally, overtime through ongoing updates. Better for patients, better for practitioners.
“Customers won’t care about any particular technology unless it solves a particular problem in a superior way.” – Peter Thiel, co-founder of PayPal, one of the planet’s biggest SaaS providers.
From initial patient consent information gathering, appointment reminders, virtual clinics, integration with existing systems for diagnostics and pharmaceuticals, our powerful solutions provide the complete end-to-end experience for patients and practitioners, significantly streamlining the entire process, with full auditability and data security baked into our native cloud applications.
Whereas XaaS products generally have a niche application, Healthcare as a Service – as we see it - is a fully integrated set of services that can be scaled from a small clinic through to a hospital or whole NHS area. More than a niche cloud based service it has the capability to transform digital healthcare sector, creating the kind of consistent, seamless user experience that we have all come to expect.
Healthcare as a Service with OX.DH
The future of healthcare IT.